MARCH 30, 2022 • VOL. 20 ISSUE 13

Hi John,

Giving feedback is often a tricky affair. Receiving it can be just as challenging. Today’s Q&A highlights tips to for doing both, better.

You’ll also find tips on how to share advice with adult children.

MY YOUNGER EMPLOYEES WON'T ACCEPT FEEDBACK. WHAT CAN I DO?

by Justin Hale

I have a few people on my team who can’t take feedback. They aren’t bad employees, but when I try to give them constructive feedback they curl up in an emotional ball. I even had an employee walk out of the room and go home for the day because they couldn’t handle the feedback. I wasn’t firing them or even putting them on a performance plan. My friends tell me to chalk it up to sensitive “Millennials” and “Zoomers.” It’s true that many of them are junior members of the team, and I’m not sure what to do.

Signed
Confused Coach

Thanks for your question. The first thing I’ll say is I don’t think your friends are helping you much. Labeling someone according to their generation doesn’t solve the problem of them lacking skills to receive feedback. And these are not the first generations to get defensive in the face of feedback. I find that many people, old and young, struggle with feedback, especially when it’s unexpected. Here are a few insights I hope will help.
CONTINUE READING
How Do I Say That?

HOW TO ADVISE YOUR ADULT CHILDREN

Nobody likes to be nagged, judged, or controlled. That includes your children. Next time you share your perspective with them, follow these tips from Joseph Grenny.
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VIRTUAL

SENSITIVE TALKS: CREATING SAFETY AND MUTUAL PURPOSE

Creating safety and mutual purpose can provide a foundation of understanding when talking with our children. When we establish safety, there is a greater likelihood that everyone feels heard and valued.
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WEBINAR

SAVING LIVES: HOW OSU CENTER FOR HEALTH SCIENCES USES CRUCIAL CONVERSATIONS

On April 12th at 11 am MT we'll sit down with Dr. Mo Som and Dr. Jason Beaman of Oklahoma State University Center for Health Sciences to discuss how they improved professionalism and patient care with Crucial Conversations. Join us.
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APRIL 18–22

CRUCIAL CONVERSATIONS FOR MASTERING DIALOGUE

Join us live online and learn how to:

  • Resolve conflict.
  • Speak your mind truthfully and tactfully.
  • Reach alignment when stakes are high and opinions vary.
  • Navigate the most important interactions at home and work.
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There is no need to fulfill a mood; you get far more truth of a mood if you do not fulfill it, and a mood is often good and kindly to you if you let it enter without your doing anything that it moves you to do.
 

—Theodore Francis Powys
 
 

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