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Live Q&A on Transforming Guest Experience Post COVID-19
Register Now for all new Restaurants Rise sessions on Wednesday, August 19th.
 
2:15 p.m.-3:00 p.m. EDT
The brand leaders from bartaco and First Watch walk into a bar (read: webinar). What follows is a rapid-fire Q&A, led by Mike Vichich, CEO and Co-founder of Wisely. Expect the unexpected as these industry giants reveal the tough calls they’ve had to make in recent months and how they’re returning growth through means they never thought possible. Topics to be covered:
  • How bartaco pivoted it’s lifestyle brand to primarily off-premise
  • Learnings from First Watch after rolling out multiple major tech platforms in a matter of weeks
  • What the future guest experience looks like for both brands—and the tools they use to deliver personalized hospitality
  • How each juggles swift decision making with a mix of data/insights and gut
Speaker
Mike Vichich, CEO & Co-Founder, Wisely
Speaker
Scott Lawton, CEO & Co-Founder, bartaco
Speaker
Matt Eisenacher, SVP Brand Strategy & Innovation, First Watch Restaurants
Moderator
Alan Liddle, Senior Editor, Nation’s Restaurant News
Session Sponsored by:
 
3:15 p.m.-3:45 p.m. EDT
This style of service has become the go-to method of service during the lockdown, and it will remain a revenue steam to draw customers who still aren’t ready to dine in at your restaurants just yet. But drawing buzz and keeping customers happy with your curbside program isn’t as simple as putting food in to-go containers. In this session, hear from those who have mastered their curbside programs to make them as appetizing and service oriented as dine in…while being as convenient as safe as consumers demand today.
Speaker
Jerrod Melman, Executive Partner, Lettuce Entertain You Enterprises
Speaker
Burge Diemer, VP of Marketing, The Habit Burger
Moderator
Bret Thorn, Senior Food & Beverage Editor, Nation's Restaurant News
 
4:00 p.m.-5:00 p.m. EDT
When the restaurant industry unites in support of each other and our communities, we are unstoppable! Join us for a leadership discussion with Rob Gifford, President of the National Restaurant Association Educational Foundation, Charlie Morrison, CEO of Wingstop, and featuring the NRAEF 2020 Charlie Morrison Scholarship recipient, Laken Wagner, a college student who is on the path for a successful career in foodservice. NRN publisher Sarah Lockyer will lead this inspiring discussion on how the industry can lead with purpose to better our communities and the lives within them.
Speaker
Rob Gifford, President, National Restaurant Association Educational Foundation
Speaker
Charlie Morrison, CEO,
Wingstop
Moderator
Sarah Lockyer,
Group Director & Publisher,  Nation’s Restaurant News
 
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