| | | | Support Services | | | Technology Release Announcement – July 2, 2018 | |
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New, refined filters simplify and streamline document search
Searching for support documentation in the HPE Support Center is now easier with refined search filters that simplify the way you locate the information you need. The new filters feature: Realignment of the 'Document Type' category filter, streamlining it to four major content types - Alerts, Docs/Manuals, Support Articles and Reference information Renaming of 'Document Details' filters to more closely mirror the way you search View these new document filters in the left navigation during your next search. Visit the HPE Support Center
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| Solve HPE OneView issues faster with OneView Remote Technician
Time is a valuable asset—the less time spent worrying about support issues means more time to focus on your business. With HPE OneView Remote Technician, troubleshooting and resolving support issues is faster and easier than ever. Using HPE OneView Remote Technician, an HPE support technician can securely access your HPE OneView instance to instantly troubleshoot and more accurately diagnose issues Technician can obtain support logs from HPE OneView Remote Technician is built into HPE OneView 4.1 – no additional applications needed!
Additional HPE OneView Remote Support (OVRS) enhancements include: Email notification at time of auto case creation, with case details and email upon case closure New HPE OneView Remote Support enablement (24x7 monitoring & auto case creation) for: HPE ProLiant for Microsoft Azure Stack (HPE ProLiant Gen10 380 Servers) C7000 Interconnect modules - HPE Virtual Connect Flex-Fabric 20/40 F8 Module; HPE Virtual Connect 16Gb 24-Port Fiber Channel Module Download HPE OneView 4.1
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| Announcing new Insight Remote Support releases
Insight RS 7.9 and I-RS 7.9 CLU 1 (build 7.9.0.75) includes remote support enablement for:
| Servers | • HPE Superdome Flex (firmware update, VMware vSphere 6.5 U1, U2) • HPE ProLiant DL325 AMD Gen10 • HPE D2500sb Gen10 Storage Blade (C-Class enclosures – monitoring only) • New iLO 5 event support | | Storage | • HPE StoreEasy (firmware, software update) o HPE StoreEasy 1460 8/10/32TB SATA Storage o HPE StoreEasy 1560 8/16TB SATA Storage • HPE StoreFabric SN6650B 32Gb 96/48 Fiber Channel Switch | | Networking | • HPE Aruba 8320 32p 40G QSFP+ with X472 5 x Fans, 2 x Power Supply Switch Bundle (monitoring only) • HPE Aruba 8320 48p 1G/10GBASE-T and 6p 40G QSFP+ with X472 5 x Fans, 2 x Power Supply Switch Bundle (monitoring only) |
How to update Insight Remote Support: If your Insight RS Software Manager is configured to 'Automatically Download and Install Updates', no action is required to install the new Insight RS release If not, follow these steps: If your Insight RS hosting device is running version 7.9.0.65 (the original kit) or 7.9.0.67 (Patch 1), apply the following from the Software Manager: Insight Remote Support Application Patch (7.9.0.75) HPE Insight Remote Support Content Update Release (7.9.0.75) If your Insight RS hosting device is running 7.8.0.XX or earlier, apply the following: Insight Remote Support Application Upgrade (7.9.0.75) Note: If you are currently running Insight RS version 7.6.0.XX or earlier, your hosting device may update to 7.9.0.75 successfully, however this is not an advised upgrade path as these versions are no longer supported.
Download Insight Remote Support 7.9.0.75 from Software Depot
For further assistance: Log a request with Insight RS or OneView RS customer support Access IRS documentation Access OneView Remote Support FAQ |
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| New security certificates required by November 1, 2018 to ensure HPE Remote Support Connectivity
Attention: Insight RS, OneView Remote Support, iLO Direct Connect, and Onboard Administrator Direct Connect Users
Beginning November 1, 2018, the HPE Remote Support solution will move to new root and intermediate certificates which have been issued by DigiCert. These certificates are required to enable communication from our customers to the HPE Remote Support Data Centers. In anticipation of this change, new certificates are now available through recent software and firmware updates.
Please review the advisories below for instructions on how to download these certificates and ensure your ability to connect to HPE: Insight Remote Support – Support Advisory OneView Remote Support – Support Advisory iLO Direct Connect – Support Advisory Onboard Administrator Direct Connect – Support Advisory |
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| | Get connected and get back to business! | | | Help prevent problems before they occur, solve problems faster and stay informed and in control of your IT environment support. Connect your IT products to Hewlett Packard Enterprise with the latest release of connected support technology. If you have any questions, contact HPE support or your HPE Service Account team at www.hpe.com/services/getconnected. |
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