All Courses Available Live and On-Demand! 

How to Apply Restorative Justice in Your Library

Why take this course: Learn the foundations of restorative practices and justice from a library perspective. You will learn about peace circles, how to initiate communication about an incident, and how to facilitate ongoing relationship repair and accountability from those who have caused harm. 

Customer Service Training for Frontline Staff

Why take this course: Learn effective communication techniques to engage with patrons courteously and empathetically, fostering positive interactions and building lasting relationships. Discover best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism.

Fundamentals of Librarianship for Frontline Staff

Why take this course:  This new, online course is designed to equip library staff who don’t have an MLS degree with the essential knowledge and skills needed to work in a library. We will cover foundational topics such as intellectual freedom, information literacy, and the basics of collection development, weeding, and cataloging.

Creating Safer Libraries: Foundations for Frontline Staff

Why take this course:  Manage conflict and safety concerns proactively by learning strategies and tactics for conflict resolution, de-escalation, and long-term safety in your library.  We’ll discuss trauma-informed practices for engaging with safety concerns, and give you tools to help you respond to security issues, file incident reports, and more in order to promote safety in your library and classroom.

Join as a Group 

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Purchase packages of course tickets that you can allocate to your staff as needed and apply to our full roster of courses.

Purchase 15 or more registrations and apply them across multiple courses.

Spring Deals! 

Individual Tickets 

Buy one get one 50% off!

Purchase one seat to any of our Spring 2024 courses and receive 50% off the price of one seat to a Fall 2024 online course.

Group Tickets 

Buy three get one free!

Use code BUY3GET1 to purchase 3 seats to an April, May, or June course & get 1 additional seat free to the 2024 course of your choice.  

* October Library Management Training 8-week course not eligible for 50% discount.

No promo code needed for purchase of Spring course. Once order has been completed a 50% off code will be emailed to you. 

Must purchase first course on or before June 5, 2024.

*Free seat must be of equal or lesser value.  Good for new registrations only.  All seats must be booked together, including any free seats earned.  Offer good thru June 5, 2024.