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NN/g Newsletter
New Articles

New Users Need Support with Generative-AI Tools

 

Feifei Liu · 8 min read

 

First-time users of Chinese gen-AI chatbots struggled to understand the tools’ functionality. Better onboarding is necessary to avoid confusion.

 

Diary Studies: Understanding Long-Term User Behavior and Experiences

 

Kim Salazar · 8 min read

 

Participants log daily activities as they occur to give contextual insights about real-time user behaviors and needs.

 


New Videos

🎥 Error Messages 101

 

Tim Neusesser · 3 min video

When humans interact with computers, mistakes and misunderstandings are inevitable. In these situations, good error messages are a vital tool to avoid frustrations and provide a satisfying user experience.

🎥 How to Use the Zeigarnik Effect in UX

 

Feifei Liu · 4 min video

The Zeigarnik effect suggests that unfinished tasks are more memorable than completed ones. In UX design, we can leverage this effect to encourage user engagement and task completion.

NN/g UX Podcast: Bonus Episode

Design's Role as AI Expands (Feat. Don Norman and Sarah Gibbons, VP at NN/g)


AI is changing faster than we can sometimes process and will likely do so for a while. The recent tech layoffs have also not spared UX professionals, adding to the uncertainty about our future roles in this rapidly changing environment. While there is still much we don't know about AI, Don Norman, co-founder of NN/g, and Sarah Gibbons, VP at NN/g, share their insights on the future roles of designers, encouraging professionals to think big in the wake of AI's advancements.

Watch on Youtube
Listen on Spotify

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