Super Support When a company moves a critical application out of its own data center and into the cloud, it requires a different kind of support. In response, Oracle is making its Platinum-level support services—including 24/7 rapid-response technical support and proactive technical monitoring—available at no additional cost to all customers of Oracle Fusion SaaS apps. The goal is to ensure that customers running these mission-critical apps have everything they need to succeed. “Our objective is to put out a service capability that is simply the best—bar none,” says Oracle CEO Mark Hurd. See what comes with Platinum-level services and read how access to cloud and self-driving technology is leveling the playing field for companies around the globe.
9 Takeaways from the RSA Conference Ransomware? Are we already hacked? Could artificial intelligence help protect us? When it comes to information security, you can be forgiven for not knowing what to worry about first, or most. Consider these nine real-world takeaways from the RSA security conference for perspective.
Mark Hurd Shares Leadership Insights Oracle CEO Mark Hurd advises those who aspire to become a chief executive someday: “Don’t rush.” Hurd encourages those with leadership ambition to “learn everything you can, do as many roles as you can.”
How Photobox Cut the Number of Contact Center Calls 20% Photobox, Europe’s largest personalized gift service, has refreshed its website FAQ section by using customer data to predict likely queries. The result: the company has reduced the number of contact center calls by 20%. The next step will be to mine customer interaction insights to help power an AI-based chatbot virtual sales agent.
How is ConnectOne Bank using the cloud to compete with much larger institutions? Controller Neil Martucci explains how being an early adopter of cloud ERP helps it beat rivals in efficiency measures.
