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Since many hospital services had been curtailed due to the 2020 pandemic, hotlines were made available to address patient needs with a primary goal of funneling them to the appropriate level of care. However, hotline call volume continued to grow as time went on, causing significant staffing issues and overall clinician burnout.
In this case study, learn how Grand View Health was able to implement an innovative triage strategy that helped them handle more than 4,000 calls per month all while reducing the stresses placed on their clinicians.
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