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Observation Services Training Handbook (Pack of 5)

Janet L. Blondo, LCSW-C, MSW, CMAC, ACM, CCM, C-ASWCM, ACSW

Observation services, from billing for observation to defining services, have been an ongoing pain point for hospitals. CMS recently compounded the challenge with the introduction of the Notice of Observation Treatment and Implication for Care Eligibility (NOTICE) Act, which requires hospitals to use the Medicare Outpatient Observation Notice (MOON) to notify patients of observation status both verbally and in writing.

The Observation Services Training Handbook, reviewed by respected case manager Janet L. Blondo, LCSW-C, MSW, CMAC, ACM, CCM, C-ASWCM, ACSW, goes past the definition of observation and discusses billing for observation, coverage of services, and counting of time. This handbook includes relevant information for physicians and is also useful for UR and case management, in addition to hospital staff members who need information about billing.

Available July 2016

$155

Click here to view the full table of contents.

About the Reviewer

Janet L. Blondo, LCSW-C, MSW, CMAC, ACM, CCM, C-ASWCM, ACSW, is the manager of case management at Washington Adventist Hospital in Takoma Park, Maryland, where she works alongside nurse and social work case managers. Her career in case management and social work has included a wide range of experiences. She has held positions as director, assistant director, manager, and supervisor of case management; social work manager; clinical supervisor; emergency department case manager; medical social worker; and social work consultant. She is the author of HCPro’s Case Management Patient Communication Toolkit.

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