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| White Paper: Pegasystems Inc The results of a Pega commissioned survey reveal a major perception gap in the quality of customer service that broadband and telecommunications organizations think they provide compared to what customers are actually experiencing. Read More ▶ |
| To say that CIOs have full plates – from guarding against breaches to cloud migration to embracing innovation – is an understatement. But given the growing recognition of IT’s importance to organizations of all kinds, it’s also a tremendous time to be a CIO despite the complications and demands of the job. Read More ▶ |
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| Research firm Gartner laid out a look at the top trends in IT at its Symposium/ITxpo. Read More ▶ |
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| The largest gathering of women technologists in the world reconvenes in Houston this week for the Grace Hopper Celebration of Women in Technology. Read More ▶ |
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| Despite the $300 billion spent on technology in financial services annually, funding is still scarce for digital opportunities. Lean IT is the next frontier for CIOs -- a steppingstone in their digital transformation journey and a serious fund-raiser for all sorts of digital ambitions of the business. Read More ▶ |
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| Columnist Rob Enderle writes that U.S. executive compensation practices are broken. A recent Harvard Business Review ranking in which only one U.S. CEO made the top 10 pinpoints the problem. Read More ▶ |
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| Chief information officers and other business technology leaders are frequently reminded to break down silos around IT, integrating the department into the firm by partnering with managers and listening more directly to end user feedback. Even so, many firms continue to tolerate siloed decision-making in the C-suite, with effects that closely parallel the challenges commonly seen with isolated IT departments. Read More ▶ |
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| The need for remote project management is a reality for most businesses today. But how ready is your business for the move? Here are some things to help evaluate preparedness. Read More ▶ |
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| High crimes and misdemeanors are grounds for impeachment of a president. What are impeachable offenses for a CIO? Aside from losing data, providing poor service to users is one of the worst crimes a CIO can commit. Is your IT operation delivering customer-centered services? Read More ▶ |
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| Too often, big ideas exist in press releases, CEO public statements and marketing campaigns but are not part of the operational agenda. Read More ▶ |
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| White Paper: Cognizant Technology Solutions The mandate to transform from 'doing digital' to 'being digital' has emerged as a top organizational imperative. However, remaining barriers blunt the CIO's ability to deliver IT services that drive innovation, our latest research reveals. Read More ▶ |
| What projects are CIOs prioritizing in the year ahead? Where are they spending those precious IT dollars? These are the questions that will be answered (with your help!) in our 16th annual State of the CIO survey. Make your voice heard! ▶ |
| Historically, hardware upgrades on Windows PCs that involved major changes (new motherboard and/or CPU, for example) required a phone call to Microsoft to reactivate the Windows license. Microsoft has altered its licensing policy to cut down on calls. Here’s what happened when we tested this hypothesis. ▶ |
| Cloud-based ERP will eventually rule, and on-premises software is destined for legacy status. How can IT ensure a smooth transition? ▶ |
