MSPs are optimistic that their working conditions will go back to normal once the pandemic is over. Almost 70% of MSPs said they will return to working onsite when it is safe to do so.

The #MeToo movement has encouraged a wide range of industries that once looked at sexual harass­ment as “part of the job” to start taking steps to im­prove working conditions. Healthcare is among those industries that are not only finally recognizing the extent of the problem but looking for ways to prevent this behavior in the future.

Provider credentialing is rightfully getting its due as the essential starting point of both the revenue cycle process and the provision of safe care. Still, like other functions, the medical staff office/CVO must demonstrate to its internal and external customers it can succeed using “lean” operation principles.