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Hired into a brand-new medical staff quality specialist position, and with no previous experience in medical staff services, Raechel Rowland, RN, BSN, LSSGB, faced the daunting task of overhauling Ascension Borgess Health’s existing OPPE and FPPE processes to step up compliance with Joint Commission standards, improve practitioner performance and engagement, and enhance the overall patient experience.
In this 90-minute webinar, Rowland reveals how she leveraged this outsider’s perspective to learn the ropes of OPPE and FPPE, identify improvement opportunities in Ascension Borgess’ existing processes, and rally colleagues across disciplines to completely transform the Michigan hospital’s approach to professional practice evaluation. Joining her is Larry Carpenter, the facility’s resident Lean Six Sigma guru, who helped Rowland distill key findings from her preliminary gap analysis into a range of organizational and process improvement tools, including an A3 diagram, current and future state maps, a cycle time algorithm and escalation process, and a root cause analysis. |
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| At the conclusion of this program, participants will be able to: Understand key regulatory and accreditation requirements surrounding professional practice evaluation Leverage quality software, Lean Six Sigma principles, and other 21st century tools to build a robust, meaningful, and compliant OPPE and FPPE program Develop full-bodied clinical indicators that promote patient safety, satisfaction, and quality care Educate practitioners on the merits of practice evaluation and earn broad buy-in on improvement initiatives Engage key internal and external stakeholders in OPPE and FPPE redesign activities, including MSPs; quality professionals; medical staff leaders; physician executives; IT leaders; risk management, compliance, and process improvement professionals; software vendor representatives; and consultants Eliminate redundancies in the quality data collection and practitioner onboarding processes Adapt a collection of field-tested tools for use in their organization’s professional practice evaluation activities |
