Hot on the heels of the announcement of an NBN compensation package to disgruntled clients, Optus, has expanded the customer experience management solutions offered by its business division, launching a cloud-hosted package to improve clients' customer relationships.

Vocus Communications has officially launched the Indonesian link of its $170 million submarine cable between Australia and Singapore in an event in Indonesia with partner company XL Axiata.

Cloud business messaging solutions provider LivePerson has launched in-app mobile messaging technology in online travel agency Webjet’s customer service business, which it says has resulted in a 54% uplift in text-based service engagements with the app.

Meanwhile nib health funds is claiming first mover rights as the first Australian health insurer to introduce artificial intelligence technology and chatbots to assist Aussies with their health insurance inquiries.

In a huge boost for Ericsson’s 5G credentials, US telecommunications giant Verizon has selected the Swedish telecoms hardware provider to provide networking equipment for its commercial 5G launch.

And of course, there's plenty more so for all the news visit www.itwire.com.

Have a great day!

Stan Beer, Editor in Chief, iTWire

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