Dear Reader,

I wanted to make sure you know about our podcast, Customer Confidential. Formerly known as the Net Promoter System podcast, we’ve recently renamed it to better reflect the full scope of the topics we cover and the way we cover them. In each episode I talk to business leaders who share untold stories of customer-centricity and transformation. Together we explore what motivated their work, what made it difficult, how they overcame the challenges, and the practical steps that helped them earn the customer loyalty that spurs profitable growth. If you like what you hear, please come back for more (subscribe) and tell a friend!

Sincerely,

Rob Markey
Partner, Customer Strategy & Marketing