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| COVID-19 UPDATE | |
Hello Jaap, the world has literally gone into quarantine due to the COVID-19 outbreak. This is an unprecedented crisis situation in terms of breadth and scale, from a global health, social and economic standpoint.
On 23 March, the UAE government directed the suspension of all passenger flights into the country within 48 hours. This is a measure to protect communities from the further spread of COVID-19. In line with this directive, Emirates is temporarily suspending all our passenger flights from 25 March 2020.
We are very sorry for any inconvenience this may cause, and rest assured that we will resume our services as soon as the situation allows. This is an unprecedented period in the airline and travel industry. But with your support, we are confident that we will be back and welcoming you on board again soon. For now please stay safe.
Sincerely,
Adnan Kazim
Chief Commercial Officer
Emirates Airline | |
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| We are experiencing high call volumes due to COVID-19. If you’re not travelling soon, please consider calling us later so we can assist customers with immediate concerns. To rebook your flight, please complete our travel voucher request form. |
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 | | KEEPING YOU INFORMED | | COVID-19 updates | | | | Visit our page for the latest travel advisories and our continued efforts to help stop the spread of COVID-19. |
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 | | RETAIN YOUR STATUS | | Reduced travel requirements | | | | We've made it easier for you to keep your tier status with fewer Tier Miles or an extension. |
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© 2020 The Emirates Group.
All rights reserved. |  |
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In the event of any dispute with regard to your booking with us, if you're a consumer within the European Union and you purchased a ticket online, you may request the resolution of such dispute through the European Online Dispute Resolution Platform that has been put in place by the European Commission (ODR Platform). For more information, you can visit the ODR Platform's website. Our email address for the purposes of the ODR Platform is adr@emirates.com.
This email has been sent to you by Emirates, a corporation established by Emiri Decree no. 2 of 1985 in Dubai, United Arab Emirates. Corporate Headquarters: Emirates Group Headquarters, Airport Road, PO Box 686, Dubai, UAE. © 2020 Emirates. All rights reserved. |
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