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New York Security Law Changes Retail Data Efforts

Retailers need data to personalize marketing efforts, drive transactions and retain customers. But a New York State law puts strict rules around how customer data is aggregated and how it can be used. The penalties are stiff for violators, and even smaller companies have their privacy practices on the line. Here's why. Read More...

Online retailing is winning out over its brick-and-mortar cousin, led by a stellar performance in the grocery category. And even the perennial customer experience king Amazon was bested by three retail brands. But voice commerce is starting to show some cracks in its customer experience. Read More...

Personalization And Resale In The Retail Market

The retail resale market is gaining momentum as brick-and-mortar retailers roll out high-end resale platforms, while privacy is clashing with personalization for retailers, per a new report. Take a look at how The Gap is joining forces with thredUP, and how personalization can be a deal-breaker or deal-maker for shoppers as privacy remains paramount. Read More...