Will patient access challenges continue to disrupt patients and providers?
Experian Health patient access surveys in 2020 and 2021 pointed to the pandemic’s far-reaching impacts on healthcare’s evolution toward a more consumer-centric and digital/mobile-enabled service. Business administration, billing, and access functions were forced to offer “touchless” engagement in the face of the pandemic. It turned out to be one of the few upsides of a very disruptive time.
The top-line story from the survey is a bottom-line warning: patient and provider perceptions of access are getting worse, not better.
Looking ahead, 2023 will prove pivotal and test healthcare’s resolve to continue its patient-centric and digital momentum. State of Patient Access in 2023 - The Digital Front Door looks at where things stand now.
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