| Why Alexa Wonât Replace Call Center Agents (Just Yet)
Alexa can do a lot of things (more than 15,000 of them), but reliably and securely authenticating customers who reach out to call centers may not be one of them just yet. IntraNext CEO Patrick Brown tells Karen Webster why Amazonâs voice assistant isnât ready for true voice biometrics prime time just yet and, until she is, call center agents can rest easy (at least for a while). Read More... |
| Are Incumbent Acquirers Relevant In An Era Of SaaS Dominance?
A quick glance over the evolution of SaaS solutions for SMBs over the last 10 years should give any traditional merchant services player pause. Thatâs because these integrated payments platforms now take center stage and influence how payments get done, WePay co-founder and chief strategy officer Rich Aberman told Karen Webster. And that, says Aberman, spells tough times ahead for the incumbent players who canât flex to the new way that SMBs want to do business. Read More... |
| | Faster Payments | | New Report: Whoâs Using Same-Day ACH And Why?
More than a year since its Phase 1 roll out, 43 percent of FIs now allow the origination of same-day ACH credits. But where do the rest stand â and how is it being used? PYMNTS interviewed 125 FIs to gauge the adoption of their faster payment initiatives. Spoiler alert: Itâs a real mixed bag and weâll tell you why. Find the 250 data points that make the case, inside the brand-new Same-Day ACH Use and Demand Study, in collaboration with NACHA. Read More... |
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