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CIO First Look

October 25, 2021

Popular IT advice every CIO should ignore

Everybody has an opinion. The problem is, some opinions simply aren’t worth listening to. Read more ▶

Image: Sponsored by NICE inContact: Deliver winning CX every time – NICE CXone 7X Gartner Magic Quadrant CCaaS Leader

Sponsored by NICE inContact: Deliver winning CX every time – NICE CXone 7X Gartner Magic Quadrant CCaaS Leader

Discover how we continue to be recognized as a Leader—year after year. And just imagine what you could do with NICE CXone in your corner. Build relationships that last with CX that's second to none—with NICE CXone, we believe the most complete, all-in-one cloud contact center platform on the market.

Scrum master certification: Top 13 certs for agile pros

A Scrum master certification can prove you have the knowledge and competency to lead agile teams successfully.

How CIOs can achieve work-life balance — and avoid burnout

CIOs are struggling for work-life balance now more than ever, but it’s harder than it sounds.

Image: How UPS leverages data for speedy delivery

How UPS leverages data for speedy delivery

Delivering nearly 25 million packages daily across 220 countries and territories, UPS operates the world's most extensive integrated smart logistics network. UPS’s Harmonized Enterprise Analytics Tool (HEAT) is a business intelligence platform that leverages advanced predictive analytics, machine learning algorithms, and one billion data points to provide the most precise forecast of package movement through all modes of transportation in its network. The project earned Chief Information and Engineering Officer Juan Perez a 2021 CIO 100 award for technology innovation. Tune in for his tips on creating new insights, improving operational efficiencies, and providing better customer visibility. Watch now!

9 reasons good employees leave — and how to prevent it

Talent is your biggest asset, and while you’ll never eliminate employee turnover, the following strategies can help you keep your best.

Applicant tracking system: The secret to beating a resume-filtering ATS

Your resume is very likely to face off with an applicant tracking system before it reaches the desk of any human recruiter. Here’s how to prepare your resume to advance to the next stage.

7 secrets of successful vendor negotiation

Negotiation skills are fast becoming a CIO imperative. Here’s how to turn a single, initial purchase into a mutually beneficial, long-term vendor partnership.

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