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Available December 2017

Patient access staff are often the first hospital staff members who interact with patients. These staff must possess the customer service skills to make patients feel welcome and understand the role they play in ensuring the integrity of patient data they collect.

Unfortunately, high turnover in this department can make it difficult for managers and directors to get patient access operating successfully and efficiently.

The Complete Patient Access Handbook is a comprehensive, all-in-one guide to effectively operating a patient access department.

This resource outlines specific tactics and strategies for developing a patient access staff training program, including best practices for mentoring and incentivizing patient access staff, as well as tips for holding staff meetings and ensuring employee satisfaction.

Order today

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MAGNET(TM), MAGNET RECOGNITION PROGRAM(R), and ANCC MAGNET RECOGNITION(R) are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro are neither sponsored nor endorsed by the ANCC. The acronym "MRP" is not a trademark of HCPro or its parent company. HCPro is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks, the Accreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the Accreditation Association for Ambulatory Health Care (AAAHC). HCPro is not affiliated in any way with the Institute for Healthcare Improvement (IHI).