A thorough review and update of the implementation of Phase 2 requirements, as well as preparation tactics for survey readiness, will help long-term care providers mitigate citation risks. This review will also help providers understand what to expect as surveys transition throughout the year to the new outcome-oriented survey format.

Agenda highlights include:

• Survey readiness
  • Provide demonstrable evidence that proves issues within the facility are being addressed
• Survey management
  • Develop and manage the survey to ensure maximum focus on outcomes and structural processes
• Survey results
  • Use regional and national survey trends to ensure your own facility is compliant
• Post-survey management: Next steps after citations 
  • Prepare effective informal dispute resolutions using an evidentiary process for a better chance of altering survey findings in your facility’s favor

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