Stay up to speed with the day's top stories for IT leaders
July 30, 2022
The pandemic has motivated IT leaders to rethink their approach to business continuity to ensure organizational resilience in the face of any future business existential event. Read more â¶
The value of AI is only as strong as the human experience it supports. Join this masterclass to discover how AWS and Talkdesk work together to help contact centers apply different NLP techniques to transform CX and empower the people on both sides of the contact center value chain. Register now!
VSM is a lean management technique that helps businesses eliminate process redundancies and waste by finding ways to improve current lean and agile business processes.
Economic, market, and worldwide turbulence continue to reshape the CIO agenda as priorities shift mid-year.
Virtually every CIO uses metrics and key performance indicators (KPIs) to gauge the performance of their IT teams and strategies, but not always correctly. Hereâs a look at what youâre doing wrong.
Far too many IT executives are ill-prepared for the sophistication of messaging and tactics vendors bring to the negotiation table. Hereâs what you should know and how you can push back.
In an era of increasingly dispersed workforces, CIOs are grappling with how to help IT staff in peril â and keep the business moving forward when events disrupt employeesâ ability to work.
Making the transition to the top IT leadership post can be an overwhelming leap for many. Setting yourself up for success begins with listening.
