Does Amazon Plus Kohlâs Equal Retailâs Future? Amazon and Kohlâs made news last week when Kohlâs announced it would accept Amazon returns in its stores. In between headlines bemoaning Kohlâs fate for letting the proverbial fox in the henhouse, Kohlâs stock price closed last Friday over $45 a share for the first time all year. Karen Webster asks whether this move portends a whole new take on what it means to be an omnichannel retailer, and just how far they, together, might push the omnichannel envelope. Which, based on new research on retailer readiness and consumer satisfaction with the merchants they shop, Webster says, could be pretty far. Read More... |