As executives in the financial industry race to meet the new digital demands of consumers, they must find innovative new ways to address challenges unique to digital onboarding, including sky-high customer abandonment rates.
In order to grow their digital channels, financial institutions must address customer abandonment rates head-on. According to a recent study by Signicat, the percentage of European consumers who abandoned a digital banking application surged from 38% in 2019 to 63% in 2020. |
