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Computerworld First Look

February 21, 2023

Q&A: What happened when a customer support company upgraded some features to ChatGPT?

Fergal Reid, director of machine learning at Intercom, whose customer support software is used by 25,000 enterprises, just rolled out some new features for clients powered by ChatGPT. It turns out that there are still some things to get better. Read more ▶

Image: Sponsored by Tableau: What is a Data Fabric?

Sponsored by Tableau: What is a Data Fabric?

A data fabric design can address the different levels of scale and complexity across data assets. Making Tableau a part of your data fabric can speed up the time to value and insights for analytics.

EU parliamentary committee says 'no' to EU-US data privacy framework

Progress on ratifying the Trans-Atlantic Data Policy Framework hit a snag, as a parliamentary committee rejected a draft decision to adopt the pact, saying it did not comply with the EU's GDPR privacy regulations.

Security tool adoption jumps, Okta report shows

A report from identity and access management (IAM) vendor Okta says that zero trust and new types of security tooling are in increasingly widespread use, as businesses tackle a changing security landscape.

Image: Three zero-days require urgent attention for Windows, Exchange

Three zero-days require urgent attention for Windows, Exchange

This month's Patch Tuesday update addresses 76 vulnerabilities affecting Windows, Exchange, Office, and Microsoft development tools — including three zero-day flaws already in the wild.

Microsoft officially unleashes Windows 11 on Apple Silicon Macs

Macs that use Apple Silicon chips can now officially run Windows 11 via Parallels Desktop now that Microsoft has officially authorized such use.

To get the most from generative AI, something’s got to change

Generative AI offers the promise of changing how we use computers and access information. It could also force us to redesign office and airplanes.

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