Customer Love: Not Always Easy, But Always Right

Fred Reichheld explains why loving your customers is the surest road to long-term success.

More from the Net Promoter System Podcast:

Net Promoter Score leaders outperformed the stock market by 2.8 times over 10 years.

Customer love isn’t left to chance at Discover. It’s built into the operating model.

Studies by Glassdoor and NPS Prism show a clear relationship between happy employees and happy customers.

To ensure diversity, equity, and inclusion take hold inside your organization, remember to focus on external shareholders, too.

Loyalty Insights