Loyalty insights from Bain
Listen In | | | | Fred Reichheld explains why loving your customers is the surest road to long-term success. | | |
Snap Chart Net Promoter Score leaders outperformed the stock market by 2.8 times over 10 years. |
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| Customer love isn’t left to chance at Discover. It’s built into the operating model. |
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| Studies by Glassdoor and NPS Prism show a clear relationship between happy employees and happy customers. |
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| To ensure diversity, equity, and inclusion take hold inside your organization, remember to focus on external shareholders, too. |
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