Download this guide on how to handle difficult situations.
How can library staff effectively deal with stressed-out, disgruntled, or inappropriate patrons? And what happens when conflict occurs between staff members or colleagues? Here’s a guide to give you a few key phrases with some common scenarios. |
Want more strategies for engaging with and resolving conflict at work, both internally with colleagues and externally with patrons?
Learn from library leaders in our online course Managing Conflict with Colleagues and Patrons starting May 14. |
Get our best rates when you register a group of 3 or more! |
Group Rates
Whether you're taking a course with a couple of colleagues or signing up your whole team, registering as a group of 3 or more is the best way to save on courses. Discounts start at 10%, and the larger the group, the greater the discount!
Credit Packages
Library Journal’s bulk course credit program is flexible, easy to manage, and offers 25% off our lowest price for every course seat booked for a full year! Set aside a portion of your budget and allocate seats to staff as needs arise.
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