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FastChat: Turning Crisis Into Retail Opportunity

From the migration to online sales to a booming demand for used-vehicles and tighter inventories – dealers have seen a serious shift in business over the last year.

For insight on the lessons learned as a result of the pandemic and details on how this "new normal" is shaping customer interactions, WardsAuto interviewed Ally’s Doug Timmerman, President of Dealer Financial Services.

Watch this short video to learn more.

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