Disney’s Approach to Customer Experience
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Keynote: Discover the Magic of Leadership
from the Disney Institute

Jeff James serves as vice president and general manager of Disney Institute, which is the professional development and business advisory arm of Walt Disney Parks and Resorts. A 20 plus year veteran of The Walt Disney Company, Jeff is an expert in the company’s successful core competencies and values.

The R&D 100 Conference is pleased to welcome Jeff to the stage as a Keynote for this year’s third annual conference, Nov. 16-17 in Orlando.
Learn about time-tested business insights on leadership, employee engagement and service that create a culture of excellence as Jeff presents Disney’s Approach to Customer Experience.

For over 30 years, Disney Institute has helped organizations in a wide variety of industries apply the Disney approach to improve their own customer experiences. This is your special opportunity to learn from Jeff James, Vice President and General Manager, as he shares the business insights behind Disney’s success.

Join us for this one-of-a-kind experience and learn how you can unlock the magic inside your organization. There’s still time left to register!
Register Now
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