Dear John,
Leading people requires a whole new set of skills—some of which are easier to come by than others. As a new manager, you’re suddenly responsible to not just manage your own performance, but others’ performances too. And often, when results go awry and situations get sticky, people look to you for solutions.
Unfortunately, just because you’re given a leadership title doesn’t mean it’s any easier to tell someone they need to improve their performance or change their behavior. How can you learn to hold people accountable and resolve conflicts confidently and effectively?
