Redefining the CMO | Seismic buys Percolate | Buyer intent data Forrester is out with a new report, "Predictions 2020: CMO," that discusses the redefinition of the role and CMOs' responsibilities around customer outcomes.
ClickZ Daily: November 7, 2019 | |
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Forrester is out with a new report, “Predictions 2020: CMO,” that discusses the redefinition of the role. The key driver, says Forrester: CMOs now hold key responsibility for customer outcomes, which means they now cover customer experience, company values and purpose, customer acquisition, often sales enablement and sometimes even employee loyalty or aspects of product/service innovation. Also this week, sales enablement platform Seismic has announced it will acquire Percolate, a marketing campaign orchestration and content management platform. Seismic described the acquisition as a “unification of two essential pillars in the marketing technology stack.” Next, we look at how marketers can use buyer intent data for better sales and marketing alignment. For marketers, buyer intent data can mean better lead generation, increased conversions, and longer-term customer retention. We also have an exciting month for webinars this November. Join us as we touch on topics from using AI marketing technology to grow your business to the 7 hottest marketing trends of 2020. Tune in to also hear more about customer engagement and how it impacts your bottom line! Don’t miss your chance to register and interact directly with market leaders. Last but not least, we’d love your insights on our global tech disruption and transformation survey! Should only take a few minutes to complete, and all respondents will be entered to win a $100 Amazon gift card. |
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Digital Marketing Barry Levine Forrester is out with a new report, "Predictions 2020: CMO," that discusses the redefinition of the role and CMOs' responsibilities around customer outcomes. |
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Data & Analytics Emily Alford For marketers, harnessing the power of buyer intent data can mean better lead generation, increased conversions, and long-term customer retention. Read more |
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| Content Kimberly Collins Sales enablement platform Seismic has acquired Percolate, a marketing campaign orchestration and content management platform, for an undisclosed amount. Read more |
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| Emerging Technology Jacqueline Dooley Travel search engine Kiwi.com uses an intelligent voice assistant (IVA) from Interactions, a conversational AI tool, to handle 40% of inbound English-language calls. Read more |
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| Data & Analytics Kimberly Collins HubSpot announced its acquisition of Belgium-based PieSync, an integration platform as a service, on November 4. PieSync integrates customer data across apps. Read more |
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| AR & VR Barry Levine Computer vision startup Sturfee today released its Visual Positioning Service (VPS) which provides real-time 3D AR city mapping and can, for instance, place AR “billboards” on nearby buildings. Read more |
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| AR & VR Barry Levine Playing with your food is now part of the experience at Panera. They released today an AR ad unit for mobile, what they say is a first for the industry. Read more |
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| Strategy & Leadership Emily Alford What does a data-driven CMO do to stand out from the rest? Top behaviors based on insights from Domo about how to become more data-driven and successful. Read more |
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Conversion & ROI Online retail today has been an area of growth for a few years now especially with the arrival of luxury brands online. Nearly 27% of fashion sales are conducted online, leading Salecycle to track the behaviour of more than 235 million online fashion purchases. Download now | |
| Digital Advertising The US eCommerce market is worth nearly $50.4 billion. Meanwhile, online retail in the UK grew 15% in 2018, and is presently worth $96 billion with 104,800 online stores and counting. With such a competitive landscape, the greatest challenge these businesses have is acquiring and retaining customers. Download now | |
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