IDC | CONNECT
Connecting the World of IT
 
 
 
Redefine Your Customer Experience with these 5 Tech Trends
Putting Off Cybersecurity Decisions? What It’s Costing You.

How Do You Plan to Narrow Your Security Gap?

Put Your CRM into Value Overdrive with these 6 Tips

 

 
How to Win Friends and Influence Customers
 

It makes sense that great technology and great customer engagement go hand-in-hand as more and more technologies embed the core of the contact center. With this white paper gain insights on five key trends for 2016, and learn what topics analysts and thought leaders predict will drive contact centers now and into the future.

 

Discover how to adapt your strategy to fit the newest demands of the customer, here.

 
read more
 
Put Next-Gen Behavioral Analysis to Work
 

Every day you put off the decision to upgrade your IT security system, you place your organization at risk from the thousands of new malware waiting to slip through the cracks. With malware and its methodologies constantly evolving you need to:

 

• Stay knowledgeable of any emerging intelligence

• And stay ahead of the threat landscape

 

Discover how to alter your approach and allocate resources adequately, here.

 
read more
 
Control Correct Configuration with These 3 Principles
 

Did you know? 80% of applications have vulnerabilities exposed by incorrect configuration? Many security and compliance professionals have missed a key internal enabler of successful breaches: incorrect configuration of IT resources. With this research brief you’ll learn what internal risks there are to IT security and gain three best practices for controlling incorrect configurations.

 

To review these best practices and a checklist for how to manage IT policy compliance, click here.

 
read more
 
6 Tips to Help Optimize Your CRM Deployment
 

Consumers want a consistent, seamless, and easily navigational contact-center experience and they want their engagement with your brand to be smooth, engaging and productive—regardless of the channel. Thankfully, today’s cloud technologies enable all contact centers the chance to embrace the Omnichannel approach. This white paper examines why Omnichannel is no longer optional and details the benefits both you and your customers can reap.


Discover how to create the ultimate Omnichannel experience, here.

 
read more
 


All the best!


IDG Connect

 
 
 
 
Opinion       |        Interviews       |        Analysis/Review       |        News       |        White papers
 
Tweeter   Gooleplus   LinkedIn   Facebook   Blog   Mail
 
IDG Connect, 492 Old Connecticut Path, Framingham, MA 01701
Copyright © 2015 IDG Connect Ltd.
 
 
 
If you do not wish to receive any further email from us please unsubscribe.