It makes sense that great technology and great customer engagement go hand-in-hand as more and more technologies embed the core of the contact center. With this white paper gain insights on five key trends for 2016, and learn what topics analysts and thought leaders predict will drive contact centers now and into the future.

Discover how to adapt your strategy to fit the newest demands of the customer, here.

Every day you put off the decision to upgrade your IT security system, you place your organization at risk from the thousands of new malware waiting to slip through the cracks. With malware and its methodologies constantly evolving you need to:

• Stay knowledgeable of any emerging intelligence

• And stay ahead of the threat landscape

Discover how to alter your approach and allocate resources adequately, here.

Did you know? 80% of applications have vulnerabilities exposed by incorrect configuration? Many security and compliance professionals have missed a key internal enabler of successful breaches: incorrect configuration of IT resources. With this research brief you’ll learn what internal risks there are to IT security and gain three best practices for controlling incorrect configurations.

To review these best practices and a checklist for how to manage IT policy compliance, click here.

Consumers want a consistent, seamless, and easily navigational contact-center experience and they want their engagement with your brand to be smooth, engaging and productive—regardless of the channel. Thankfully, today’s cloud technologies enable all contact centers the chance to embrace the Omnichannel approach. This white paper examines why Omnichannel is no longer optional and details the benefits both you and your customers can reap.

Discover how to create the ultimate Omnichannel experience, here.