Today, the call center is the "non-digital" front door for most health systems. But with persistent staffing shortages and antiquated technology, call centers are frequently unable to keep up with the volume.
In this whitepaper, you will learn:
Why the call center must be reimagined to meet today's needs
New approaches to optimizing patient access, while eliminating downstream work for staff
Best practices for transforming the call center into a competitive differentiator
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