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Free Webinar: 5 Cloud Contact Center Best Practices
Enterprise Connect Webinars - Together with No Jitter

5 Cloud Contact Center Best Practices for 2021

Wednesday, July 14, 2021 | 2:00 PM ET / 11:00 AM PT
(Duration: 60 Minutes)
With today’s hybrid work environment, the agent experience will also have to change and adapt. When choosing your contact center solution, you need to keep your agents top of mind. So how does your business lay the groundwork for that agent experience to maintain productivity and engagement?

This webinar will provide best practices for rolling out a seamless experience for agents as they navigate the new hybrid reality. You’ll come away better equipped to successfully implement the right cloud solution and reap the benefits.
Sponsored by:
Lifesize Logo
Hosted by:
No Jitter and Enterprise Connect
You will learn:
  • Key workforce engagement capabilities for the new workplace
  • Agent traits and skills required for different channels - video vs. email vs. chat
  • How implementing video improves the agent and customer experience 
  • WFE configuration with video 
  • Network performance and management tools to ensure optimal video performance for your agents and customers

Presenters

Robin Gareiss
Robin Gareiss 
CEO and Principal Analyst
Metrigy
Ashish Seth
Ashish Seth
Chief Product Officer
Lifesize
Eric Krapf
Moderator:
Eric Krapf
GM & Program Co-Chair, Enterprise Connect
Publisher, No Jitter
UPCOMING EVENTS
Enterprise Connect Orlando 2021
Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise.
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