How to Build (and Re-build) Effective Work Relationships and
How to Work with Difficult Colleagues, Staff, and Patrons
Enhance your professional growth and foster meaningful connections by mastering essential interpersonal skills this spring.
How to Build (and Re-build) Effective Work Relationships
January 31, 2024
This interactive half-day course will provide you with the initial tools to build and maintain professional relationships in your library. You will learn techniques for connecting with new people and have the opportunity to role play scenarios to build confidence. You will leave with tangible ideas for building new relationships, strengthening existing ones, and repairing relationship ruptures.
Who should attend: This course is geared toward public-facing librarians and frontline staff.
Hurry! Register by December 6 to receive our Early Bird rate!
How to Work with Difficult Colleagues, Staff, and Patrons
March 12,19,26
Learn effective strategies for dealing with difficult people at work, including stressed out patrons, disgruntled individuals, and even colleagues. This interactive online course will teach you cultural humility, de-escalation techniques, and self-awareness in communication and conflict styles. Engage in role play and real-life scenarios with peer groups.
Who should attend: This course is geared toward public-facing librarians and staff; however, all levels of librarians, including managers and directors, will benefit from learning how to work with difficult people.
Hurry! Register by January 16 to receive our Early Bird rate!