John, is your ITSM ready for a refresh? While many organizations choose to continue to manage their IT Service Desk using rudimentary ticketing platforms, there are benefits to upgrading. The good news is, it’s never too late to refresh and you get the benefit of learning from others experiences.
Join us on March 14th where you will hear about real life ITSM refresh experiences that you can use to help benefit your own search as well as the 5 Key Evaluation Pillars for ITSM Platforms.
Admin Burden: is this a no-code platform for easy administration?
Self-Service: can you easily create a portal with a knowledge base?
Resource Capacity Planning: balancing resources across tickets & projects.
Automation: drag & drop workflow to help reduce manual processes.
Integration: pre-built integrations to the full ecosystem of applications.
