The pandemic has moved more customer interactions online, which has required Contact Centers to reinvent agents’ work-from-home (WFH) experience, to navigate the new customer service landscape. To achieve this reinvention, supervisors must be equipped with the right tools to overcome common WFH challenges, as well as maintain agent engagement and performance levels.
In thiswebinar, Robin Gareiss, President & Founder of Nemertes Research, will share the latest research showcasing companies moving to a remote workforce. She will also discuss best practices to help your agents overcome remote work challenges and empower them to continue delivering exceptional customer experiences. | 
