More customer interactions are taking place online as a result of the pandemic. To meet this changing landscape, Contact Center supervisors must be equipped with the right tools to overcome common work-from-home challenges, and also to optimize agent engagement and performance.
Join Robin Gareiss, President & Founder of Nemertes Research, to hear the latest research highlighting companies that have adapted a remote workforce. She will discuss best practices to overcome remote work challenges and how to empower agents to continue delivering exceptional customer experiences. | 
