Contact centers must reinvent agents’ work-from-home experience in order to successfully navigate the new customer service landscape. Supervisors must be equipped with the right contact center tools, not only to overcome common work-from-home challenges, but to also optimize agent engagement and performance.
JoinRobin Gareiss, President & Founder of Nemertes Research and Peter Milligan, Sr. Manager of Portfolio Marketing at Five9, as they share the latest research regarding companies moving to a remote workforce and discuss best practices that will help your contact center employees overcome remote work challenges and empower agents to continue delivering exceptional customer experiences. | 
