| | Contact Centers have traditionally operated in a transactional break-fix mode: Something breaks, a customer reaches out, and an agent resolves the problem. The long-term goal, however, is to allow contact centers to operate proactively and, ultimately, transform into profit centers. In this whitepaper you’ll discover why the best — and only — way to accomplish this goal is via a programmable contact center platform. |
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- The value of programmable contact center platforms vs the CCaaS model
- How programmability allows for the ability to deploy instantly, iterate with low risk, and tailor customer and agent workflows for differentiation
- How to get proactive on customer care
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