| The shift to online shopping for goods and services has accelerated and solidified as a result of the COVID-19 virus. Suddenly, digital buying ceased to be a generational phenomenon and increased exponentially as people of all ages scoured the web for deals, opted for curbside delivery, and turned to Internet-ordered take-out as a substitute for in-person dining. Download this research report to view the full findings from a survey of 169 owners/operators, general managers and sales and service staff at U.S. dealerships and learn: How prepared are automobile makers for the digital age? What digital product or capabilities are most valuable to dealerships? What will the retail network look like three years from now? What are the best ways for the industry to handle vehicle software upgrades? And much more! Provided by: | 