This webinar will explore how brands are uniquely listening to customer feedback and applying the latest techniques to garner meaningful, actionable customer insights — to ultimately drive increased engagement with customers and employees, from the front line to the C-suite.
Join CX experts from Reputation for this live webinar and learn:
- Strategies to connect marketing and CX efforts for the ultimate customer experience
- How to engage customers using the right communication at the right time along the buying journey
- Why it’s important to distinguish between what customers say “to” you and “about” you
Speakers:
David Mingle, VP and Global Practice Head, Customer Experience, Reputation,
Shannon Heath, Product Marketing Manager
