The financial services industry enables individuals and businesses to save, invest, grow, and consume. In doing so, it facilitates the flow of capital from areas of excess to pockets of need. One of the oldest industries extant, it has inevitably evolved considerably since its inception. Today, financial services players stand at the cusp of yet another paradigm shift. They need to cater to the customer’s changing needs cost-effectively while staying ahead of the competition. This has precipitated the need to embrace technological solutions like Robotic Process Automation (RPA). Financial institutions across the world, ranging from the largest Japanese banks to leading insurance firms, are looking to harness the benefits of RPA. |
