John,
When AI is effectively utilized for CX, it operates seamlessly in the background, enhancing interactions without drawing attention to itself. However, mishandled AI implementations can result in negative publicity for brands or even more severe consequences.
Successful deployment of AI in CX requires purpose-built solutions specifically tailored for this purpose, developed meticulously from inception to execution. Join Elizabeth Tobey, Head of Marketing, Digital & AI, NICE, as she explains what it takes to successfully deploy AI for CX while avoiding the common pitfalls.
You’ll Learn: - Why AI must be purpose-built for CX applications.
- How a unified CX platform plays a crucial role in getting the most out of AI.
- What to watch out for when selecting an AI solution for CX.
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