| The Patient Experience track at the Leadership and Improvement Conference in Los Angeles provides tactics and evidence-based behaviors that improve patient experience and quality and safety across the continuum of care. Learn how to make CAHPS surveys work for your organization without overwhelming your team. Discover how to master tactics such as AIDET® for patient communication, shift huddles, and rounding for outcomes that reduce variance for better patient care. BRING YOUR TOUGH QUESTIONS! Attend multiple Q&A sessions facilitated by patient experience experts who will provide direct guidance and advice. CHOOSE FROM OVER 50 SESSION TOPICS, INCLUDING: - Patient Safety: A Critical Element of Patient Experience
- CAHPS: Tactics For Better Results
- AIDET®: What You Say Makes a Difference
- Leader Rounding on Patients Across the Continuum
- Rounding on Staff: Saving Time, Lives, and YOU!
- Empowering Your Leaders Through Shift Huddles
- Considerations in Pain and Comfort Care in the Era of the Opioid Epidemic
- From Caregiver to Patient: A Story From the Other Side of the Bedrails
- Engaging Employees in Patient Safety Practices
Unable to travel? Consider attending virtually (sessions occur in Pacific Time Zone) from the comfort of your office, or watch with your team in a conference room! Group rates are available. To receive $200 off your registration, use code STUDERLA at checkout by Tuesday, Feb. 14! | 
