While many other hospitals have had observations increase and reimbursements drop, Saint Peter's Healthcare System in New Jersey redesigned their care delivery system and reduced their observations- by 20%.

Looking at operations and statistics, the leadership team at Saint Peter’s Healthcare System discovered an elevated numbers of observations as compared to their peers within the region. Knowing they needed to change their process, they began to redesign their infrastructure, expanding the role of care coordinators and creating new roles around preventing observations.
 
Looking toward the future, they are continuing their redesign their process by making it physician centric, with the physicians and nursing staff collaborating to ensure appropriate patient status placement and correct documentation.

Join leaders Garrick J. Stoldt and Susan A. Klein as they discuss the intricate details of their strategy as well as how it led to successful reductions of observations- and increases in revenue.