UPCOMING WEBINAR: Thursday 3/10 at 2:00 PM EST 

Join Mila D'Antonio, of Omdia, along with Boris Grinshpun and Nick Bandy of LiveVox as they discuss research data from their findings and offer a roadmap for aligning the agent experience to the customer experience to maximize contact center performance.

In this webinar, participants will learn: 

• How the lack of digital tools impacts job satisfaction and productivity, as well as creates negative customer sentiment 
• The strategies that have advanced digital, omnichannel engagement 
• The methods that have proven successful at personalizing customer engagements 
• A roadmap for improving the agent experience and omnichannel CX
• And much more! 

Add this event to your calendar!

Sabrina Clarke 

This webinar is provided by: