Salesforce wants your AI agents to achieve ‘enterprise general intelligence’

Salesforce AI Research today unveiled new benchmarks, guardrails, and models aimed at enhancing the agentic AI in the enterprise.

The goal, said Silvio Savarese, EVP and chief scientist of Salesforce Research, is achieving enterprise general intelligence (EGI), which he defined as business-optimized AI capable of delivering reliable performance across complex business scenarios while maintaining seamless integration with existing systems.

“An agent is not just an LLM,” Savarese said in a roundtable discussion on Tuesday. “An agent is actually a complex system with four components: a memory, a brain, an actuator, and an interface.”

As Savarese explained, memory enables agents to be persistent, facilitating their ability to retrieve useful information, such as best practices, policies, specific customer information, and previous conversations. The “brain” represents the agent’s ability to reason, plan actions, and orchestrate flows. The actuator, or function calls, allows the agent to execute actions planned by the brain. And the interface is how agents connect with humans through language, audio, video, and other modalities.

“The brain and actuator go hand-in-hand,” Savarese said. “We are planning to power those using large action models (xLAMs). Large action models are specialized LLMs that have been explicitly trained to act and adjust their behavior to take into account that these actions are taken to environments.”

Savarese stressed that Salesforce views autonomous agents as “force multipliers” for humans rather than replacements.

Best project management certifications of 2025

Behind every successful IT project, you’ll find a highly skilled project manager. From hardware and software upgrades and ongoing security patches, to application development and the software rollouts themselves, project managers keep your teams productive and on task.

Almost any IT pro can benefit from adding a project management certification to their list of IT credentials, showing you have the know-how to plan, schedule, budget, execute, deliver, and report on IT initiatives. Here, CIO.com outlines the most popular PM certifications that will add value and help you hone your skills.

Which project management certification is best?

There are several to choose from and the best for you will be whichever one aligns closest with your career goals and expertise. Entry-level project managers will want to look toward certs designed for beginners, demonstrating you have a baseline understanding of project management. These certifications can also get you up to speed on the fundamentals of project management, giving you the foundation to begin a career in the field.  

As your career progresses, you’ll want to earn more advanced certs to validate your skills and experience. There are many designed for everyone including experts in PM, validating that you have the expertise to lead PM teams and manage large-scale projects.

Project management certifications for beginners

Associate in Project Management (APM)

The Associate in Project Management (APM) certification offered by The Global Association for Quality Management (GAQM) is an entry-level project management cert to validate your fundamental knowledge of the Project Management Framework. It’s aimed at those with little to no experience in PM and includes an online course you’ll be required to complete before taking the exam. The course covers topics such as training and all the basics of the role you’ll need to be successful. It’s targeted at managers and project team members, students at the graduate or undergraduate level, entry-level practitioners, and anyone with an interest in PM as a career.

Price: $175

How I digitally twinned myself – and why you should, too

Leaders don’t wait for a new normal, they build it. —Accenture

I got a call from a tech founder who was reaching out to authors and influencers to introduce his new offering—digital twins. I’d heard about digitally twinning buildings, processes, smart cities, and the human body for life sciences, but I thought digitally twinning humans was decades into the future.

He said no, it’s here.

With his platform, a twin can learn from publications, videos, meeting transcripts, emails, WhatsApps and more, and would be available to employees, potential customers, readers — basically whatever audience you cultivate — 24/7.

In fact, one of his twin’s personas is Dad, and his kids interact with it.

I thought, “OK, there’s got to be some catch”, and he did reveal that he could provide a development team to make my twin — at a price — or I could take some training and do it myself.

So, I went to the website and discovered I could skip the training, subscribe and mess around with it. As a big-systems coder from the ‘80s and techie ever since, messing around with tech is one of my favorite things to do. If it turned out to be kludgy, I’d just stop.

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Download the ‘AI-Savvy IT Leadership Strategies’ Enterprise Spotlight

In this issue: AI is requiring a reset for CIOs and other IT leaders in how they lead both their technical and business strategies and execution approaches. Here, we explore some of the implications of artificial intelligence on IT leadership.