Selecting a Multichannel Cloud Contact Center Solution
In the "Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18," eight cloud contact center providers, including Genesys, were evaluated and profiled. Ovum selected this group of vendors based on their abilities to offer full voice call routing with the capacity to route at least one interaction channel beyond voice. Each vendor was reviewed not only on technical strengths but also on market impact and customer opinions across a set of evaluation categories.
Get the report now to: - Compare cloud contact center solutions based on the strength of their technology platforms
- Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
- Understand each vendor's market impact and why Genesys was chosen as a leader
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