‘It’s in the Shop’ … Longer Than Ever

“Right now, a lot of stores are slammed with a lot of work,” says fixed-operations veteran Lee Harkins.

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How Car Dealerships Can Avoid ‘the Great Resignation’

Automotive veterans offer tips on hiring and retaining good employees.

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What Dealerships Need to Know About Energetic Failure in EVs

Understanding the physical issues and following the protocols associated with electric vehicles will help dealerships maintain employee safety as EV service demands increase.

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Bring F&I, Sales Processes to Service and Watch Profits Jump

Service menus, multi-point inspections and tracking technician productivity can increase sales and customer satisfaction.

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Putting Cards on the Table With Used-Vehicle Shoppers

More dealers are turning to used vehicles in the 5- to 7-year-old range costing between $10,000 and $15,000. That leads to a logical question: How can used-vehicle salespeople prove to customers these vehicles are good purchases?

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